Set in the Stone Street Historic District of lower Manhattan, DoubleTree by Hilton Hotel New York City Financial District is a beautiful downtown hotel with magnificent views of Manhattan, Brooklyn and Ellis Island. Brand new guest rooms feature warm mahogany tones and rich colors. They are tastefully appointed with custom wall coverings, distinct furnishings, and baths enhanced with contemporary features.

CRE Procurement Specialist, Zach Shope, gave us a behind the scenes look into renovating an existing brand-name hotel in one of the most visited cities in the world.

Can you breakdown the FF&E installation process?

It is a 44-floor hotel, so the installation was broken down to four floors every week or two starting on the top floor. To ensure client satisfaction, I had weekly calls with the client every Thursday to discuss what’s needed for the current floors, mitigate any issue, and plan for the next week. I also regularly communicated the scheduled with the vendors, construction team, and installation team so everyone was on track.

What is the biggest challenge you faced during this project, and how did you overcome it?

Due to the COVID-19 pandemic, delivery schedules were constantly changing since many of our venders for the guestrooms were from China. Unfortunately, there was not much we could do since many companies were closed for a month or two. However, we did keep in touch with everyone and planned ahead for a 2-month delay. We did our best to keep vendors motivated to meet deadlines, while also demonstrating empathy and understanding during this difficult time.

Do you have a favorite space or fixture from the project?

The artwork in the public spaces is very cool. The hotel has a very strong city-themed design, but the creative artwork and bold lighting make it unique. An artist even hand-painted the interior mural!

Is there anything else unique about the project that you found interesting?

The Lutron lighting package was very high tech and interesting. It required a lot of attention because there were many moving components, and I learned a lot about the lighting on this project through this process. The approval packages were roughly 160 pages on this project compared to 1-3 pages normally since it was a large order with many details.